使用條款

「本公司」指B. M. Wine Cellar.

「客戶」是指與本公司的下訂單的個人、商舖或公司。

「貨物」是指客戶訂購由本公司提供的任何產品和/或服務。

付款條款及方法

  1. 所有貨物之價值均以港幣(HK$)計算。
  2. 有關款項可以銀行轉帳預先支付,自取貨物可以現金或信用卡方式支付。
  3. 付清款項前,貨物擁有權歸本公司所有。

以銀行轉帳方式付款

  1. 請以自動櫃員機﹑電子銀行﹑銀行櫃檯或現金存款機直接轉帳至本公司之恆生銀行帳號383-819786-883「 M. Wine Cellar」。
  2. 請以電子郵件方式,連同閣下姓名及4位數字訂單編號傳送付款收據至本公司電郵cs@bmywines.com。

配送服務

  1. 在一般情況下,本公司會於款項付清及確認後2-3個工作天發貨。
  2. 客戶凡購物滿港幣$1500或以上,即可享香港境內免費配送服務一次。(不包括離島地區)
  3. 購物款項不足港幣$1500,買家需自行支付配送服務費,費用將會於收取貨物時支付。
  4. 客戶需確保約定時間內提取酒精貨物的收貨人士年滿18歲。
  5. 如客戶或收貨人士未能於約定時間或地點內收取已訂購之貨物,本公司將保留權利向該客戶收取額外的配送費用。
  6. 如客戶所提供的配送資料不正確,或未能於2個工作天前知會本公司更改配送時間,本公司將保留向該客戶收取額外配送費用的權利。
  7. 當懸掛八號烈風或黑色暴雨警告正在生效時,配送服務時間或會延遲,本公司將會聯絡客戶更改配送日期。
  8. 如因其他非本公司所能控制之因素而引致的配送延遲,本公司將不會承擔責任。
  9. 本公司有權拒絕任何客戶購買任何產品。

自行提取貨物

  1. 自行提取貨物的客戶可以VISA卡、萬事達卡、銀聯或現金方式付清有關款項。
  2. 以銀行轉帳方式付款的客戶請於提取貨物時帶同付款收據,如未能出示者,本公司將核對閣下的個人資料以確定身份。
  3. 自行提取貨物地址為九龍長沙灣道833號長沙灣廣場地下G01A舖(荔枝角地鐵站A出口) 。
  4. 自行提取時間為星期一至六,早上十一時至晚上八時(公眾假期除外) 。

未能配送/提取貨物

  1. 如因客戶提供錯誤的配送資料或聯絡資料而導致貨物於14個工作天內未能送達,或因客戶拒絕或未能於約定時間內提取貨物,本公司保留處置該貨物的權利不另行通知。
  2. 如貨物因上述原因導致未能成功送達或提取,本公司恕不負責。

貨物供應情況

  1. 所有的貨物都需經本公司確認後訂單才正式成立。如本公司未能履行客戶的訂單,本公司將會通過電話和/或電子郵件方式提前通知客戶。
  2. 本公司保留更改折扣貨品的價格﹑年份﹑折扣時間的權利而不作另行通知。

文件

  1. 配送貨物時會附上一張發票和兩份送貨單副本。請於收到快遞時,簽署送貨單副本並蓋上公司印鑑(公司客戶適用),並送返本公司作為配送收據。
  2. 如非特別要求,本公司將不提供收據。

退貨及投訴

  1. 客戶簽署送貨單後,將被視為客戶已驗收貨物並完全滿意。
  2. 客戶必須於收取貨物時檢查貨物之種類、數量是否正確或有否損毀。如發現貨物與訂購之種類及數量不符或有損毀,請拒絕接收貨物。假如客戶已簽收貨物,本公司有權拒絕更換。
  3. 如果葡萄酒在享用時出現問題,請在購買後7天內通知本公司。該瓶紅酒應需於1個工作天內送返本公司進行檢查,瓶內至少需有葡萄酒原來容量的80%。客戶投訴只有符合以上情況下才獲受理,每次投訴都將被視為獨立案件處理。
  4. 價值低於港幣$250和酒齡少於10年的受木塞感染的葡萄酒,經本公司驗證後可以提供更換服務。請將該瓶保留原狀,轉交本公司的配送或銷售團隊,經檢查後再作出更換安排。

 

本公司保留權利不時修改使用條款和細則。如有任何爭議,以B. M. Wine Cellar最終決定為準。

如本使用條款及細則的英文版本如與中文譯本之文義有任何歧異,一概以英文本為準。

如果閣下有任何查詢,歡迎隨時與我們聯繫

“Company” means B. M. Wine Cellar.

“Client” means the person, firm or company placing an order with the Company.

“Goods” means any products and/or services provided by the Company as ordered by the Client(s).

Payment Terms & Methods

  1. All amount should be settled in Hong Kong Dollars (HK$).
  2. Payment terms are either Payment in advance by Bank Transferor Cash/Credit Card for self pick-up ONLY.
  3. Ownership of all goods delivered to client(s) remains with the Company unless payment is fully settled and confirmed.

Payment in advance by Bank Transfer

  1. Please make your Payment in advance directly into Heng Seng Bank account 383-819786-883 “B. M. Wine Cellar” by the following methods only: ATM. E-banking, Bank Counter or Cash Deposit Machine.
  2. Please send back your payment copy to the Company by email cs@bmywines.comwith client(s) name and 4-digit Order ID as reference.

Delivery

  1. Under normal circumstances, goods ordered will be delivered to the client(s) within 2 – 3 working days after payment is settled and confirmed by the Company.
  2. Free delivery for one time will be made to one location in Hong Kong for purchases over HK$1,500 (Outlying Islands in Hong Kong is not included).
  3. Delivery charge applies to order less than HK$1,500 and the actual amount of shipping charge will be paid by the receivers upon collecting the goods.
  4. Client(s) should ensure a person aged 18 above to be present during the agreed delivery time slot to collect the alcoholic items.
  5. If no one accepts the delivery at the nominated delivery address on the delivery date and time slot, re-delivery service charges may be applied.
  6. For unsuccessful delivery due to incorrect address or contact information being provided or time change without 2 working days’ advance notice to us, client(s) will to be responsible for re-delivery charges.
  7. Under bad weather conditions, normal delivery services could be delayed and suspended if typhoon signal No. 8 or black rainstorm warning is hoisted. Client(s) will be contacted for re-scheduling the delivery.
  8. All the delivery order will be arranged carefully by the Company but the Company does not take the responsibility for the late delivery due to any unforeseeable reasons.
  9. We reserve the right to decline delivery of goods to any client(s) at our sole discretion absolutely.

Self Pickup

  1. Payment can be settled by either Cash or Credit Card (Visa, MasterCard & Union Pay only) for client(s) who has chosen self pickup ONLY.
  2. If the client(s) has settled the payment by bank transfer, please bring the original copy of bank transfer or the Company will validate the client’s identity by personal information, such as name, contact number, etc.
  3. The location for self pickup is Shop G01A, G/F, Cheung Sha Wan Plaza, 833 Cheung Sha Wan Road, Kowloon, Hong Kong (MTR Lai Chi Kwok Station Exit A).
  4. The time available for self pickup is Monday to Saturday 11:00 to 20:00 (Sunday and Public Holiday is excluded).

Non-delivery/ Non-pickup

  1. If goods ordered could not be delivered to the client(s) or pickup by the client(s) successfully within 14 working days after purchase, which could be due to inaccurate address or contact details or client(s) refuses to pickup or take delivery, the Company reserves the right to dispose the goods without further notice to the client(s).
  2. If the goods could not be delivered or pickup, The Company shall have no liability to the client in respect of the disposal in such circumstances.

Availability of Goods

  1. All goods are subject to confirmation of final availability. In the event that the Company is unable to fulfill any of the products or services in client’s order, the Company will notify client(s) by phone and/or email in advance.
  2. All prices, vintages and discount period of on sale items are subject to change without any prior notice.

Documents

  1. Delivery order is accompanied by an invoice and two copies of delivery notes. The duplicate copy of delivery note should be signed with company chop (for company client) upon delivery and returned to the Company as receipt of delivery.
  2. Receipt will not be issued unless specially requested.

Return & Complaints

  1. The signed delivery note by recipient will be deemed to be the client’s acceptance of goods with full satisfaction.
  2. Client(s) is requested to examine the goods at the time of delivery and if any deficiencies and/or breakages is noticed. Client(s) is advised to reject the goods at that time, claims hereafter will not be entertained.
  3. If a bottle of wine is considered to be faulty upon consumption, please notify the Company within 7 days of purchase. The bottle should be returned at once for examination within 1 working day containing a minimum of 80% of the original quantity of wine in the bottle upon its return. Only complaints fulfilling these conditions will be entertained. Each request will be considered on a case-by-case basis.
  4. For corked bottle at a value of under HK$250/bottle and vintage within 10 years, the Company may offer exchange after the condition is verified. The bottle, hence the evidence, should be kept at its condition and handed over to our delivery or sales team for our inspection before replacement of the bottle.

 

The Company reserves the right to change these terms and conditions at any time and from time to time. In case of any dispute, the decision of B. M. Wine Cellar is final.

The Terms & Conditions has been translated into Chinese. If there is any inconsistency or ambiguity between the English version and the Chinese version, the English version shall prevail.

Should you have any further inquiry, please feel free to Contact us.